送貨安排

(A) Shipping cost and time:

1. Delivery service is available for orders over HK$500 after the discounted order amount. Business and residential addresses (*Additional shipping charges for remote areas).
2. The Alfred Locker Alfred Smart Locker service is available for orders over HK$400 after the discounted order amount.
3. Orders less than HK$500 after discount will be subject to an additional $35 shipping fee.

Alfred Locker Alfred Smart Locker Service - Terms and Conditions:

1. Orders must be over HK$400 after discount to enjoy free Alfred smart locker service.
2. Each order can only be shipped to a single smart locker, and each smart locker can only hold one order.
3. Orders with original box products are not eligible for Alfred Smart Locker service.
4. Sing Wai Hall reserves the right to request to change to other delivery methods within 5 days from the date of placing the order. If there is a difference with the original shipping fee, the customer may need to make up back the difference.
5. Some smart lockers can only be picked up by residents. If you are not in the housing estate, please do not choose this smart cabinet. Sing Wai Hall will not be responsible if the package cannot be picked up due to failure to enter the housing estate.
6. Customers need to provide two smart locker addresses in the order for backup, which can be found at https://locations.alfred.delivery/ query.

7. Please pick up the package within the specified time period, otherwise the order will be cancelled, and any fees incurred by the customer will be borne by the customer.

8. If the goods in the order and the shipping package exceed the volume of the smart cabinet, Sing Wai Hall will transfer the order to a commercial/residential address, all shipping costs It will always be borne by the customer.
9. In case of any disputes, Sing Wai Hall reserves the right of final decision.

(B) Shipping Method:

1. After online checkout, the order notification of Sing Wai Hall system will be sent to the email address in the order information by email, and the logistics department will arrange The goods are delivered to the third-party logistics company, and the courier will try to deliver the goods to the designated location according to the delivery time (if any) noted on the order.
2. The shipping company will confirm by phone or WhatsApps the day before or after the delivery is arranged.
3. If the delivery is unsuccessful, if the goods are still not picked up after the 7-day storage period expires, it will be deemed that the recipient has given up the right to pick up the goods, and the order will be is automatically cancelled, payment and merchandise will not be refunded.
4. Any expenses incurred by the client shall be borne by the client.
5. In case of any disputes, Sing Wai Hall reserves the right of final decision.

(C) Tracking Shipments:

1. If the customer chooses the Alfred smart locker service, the notification of the shipment order (including the smart locker waybill number) of the Sing Wai Hall system will be sent to the email in the order information by email Mailbox, customers can send to https://track.alfred.delivery/ according to the tracking number provided on the order. Query.
2. If the customer chooses the delivery service to the industrial and commercial address and residential address, can track orders at https://singwaihall.com/en/pages/order-tracking-form

(D) Notes and Shipping Terms and Conditions:

1. We will not arrange delivery until we confirm your payment arrangement.
2. Delivery service will be delayed when Gale Signal No. 8 or above is hoisted or Black Rainstorm Warning is in effect , or make other arrangements.
3. To protect customers, 3PL will only deliver to the address specified on the order.
4. If the recipient entrusts another person to collect the goods, Sing Wai Hall and the third party logistics will not be responsible for the involved responsibility for risk or loss.
5. Once the order is confirmed, any information including the delivery address cannot be changed. If you need assistance, please contact us.
6. Recipients please verify the goods as soon as possible after receiving the goods, if the goods are found to be damaged or transported due to non-human factors If the package is damaged and incomplete, please contact us immediately after signing for the product to return the product. We will arrange for the customer to return the product and identify it for defects or damage. For details, please refer to Returns, Exchanges and Refunds.
7. If the customer provides a non-recipient's office or residential address, we will not be responsible for any problems in the delivery of the goods Responsible.
8. Goods must be signed for receipt before they can be considered complete receipt.
9. The 3PL will make every reasonable effort to deliver the item by the promised delivery date, and you hereby agree and acknowledge all deliveries Goods may be delayed.
10. Delivery to the delivery address stated in the order, whether or not signed by the designated recipient, will be deemed to have been received.
11. All orders are subject to the supplier's availability before final confirmation. If we fail to deliver any of the ordered goods or services, we reserve the right to cancel the order and will notify the customer by phone or email prior to delivery.
12. If the order time is after 11:00 a.m., it will be regarded as the next day's order processing.
13. Delivery time excludes Sundays and public holidays.
14. Customers generally have the option of shipping within 2 – 7 days following the day of order confirmation.
15. If the customer confirms the order after the cut-off time on the day before the public holiday or during the holiday, the delivery date will be postponed accordingly. Please pay attention to the delivery time provided by the system before confirming the order.
16. Delivery time may be affected by individual products being out of stock, or may not be delivered on time.
17. Some remote areas may require longer delivery time, please pay attention to the relevant instructions when ordering.
18. The delivery time listed above is only applicable under normal circumstances, when affected by bad weather, typhoon or other factors , the delivery time will be postponed, such situations are not covered by this service commitment, and Sing Wai Hall cannot guarantee its delivery time.
19. Customers need to abide by the import regulations and restrictions (prohibited/restricted goods) of the receiving country (region). .. etc.), if there are prohibited items (such as meat products...) in the order, the refund application will not be accepted and the customer will be responsible for related legal issues if it is detained or lost during delivery. .